General

General FAQ's covering all our apps

How can I transfer my data from my Android device to my new Apple device
It is not currently possible to import data from our Android Application to our iPhone Application currently.
Wed, 31 Dec, 2014 at 10:00 AM
How do I move my data from my old iPod/iPhone/iPad to my new iPod/iPhone/iPad
Please see this help guide from Apple : http://support.apple.com/kb/HT2109?viewlocale=en_US&locale=en_US Or alternatively if you sign up to our op...
Wed, 31 Dec, 2014 at 10:01 AM
The barcode scanner or database does not have the item I am looking for
We have access to over three and a half million items with barcodes and over 2,500,000 unique food items but this is a tiny fraction of foods available to...
Tue, 6 Jan, 2015 at 7:59 PM
How can I manually sync / backup my data using the backup service
Please note: This only works Apple <-> Apple or Android <-> Android To manually sync using the backup service you need to log into your ac...
Wed, 15 Jul, 2020 at 7:04 PM
How can I transfer my data from my Apple device to my new Android device
It is not currently possible to import data from our iPhone Application to our Android Application currently.
Wed, 31 Dec, 2014 at 10:04 AM
What is Extra Boost
Extra Boost ™ is a system developed by Fenlander Software Solutions Ltd that allows you to calculate a reduced daily allowance to help accelerate weight los...
Sun, 12 Mar, 2017 at 6:58 PM
I can not login / my username and password are rejected.
The app has built in password recovery on both iPhone/iPad and Android and screenshots are given below showing the location of this feature. Once you have...
Fri, 2 Jan, 2015 at 8:54 AM
When do my weekly values reset
Your weekly values reset on your selected weigh day.
Tue, 6 Jan, 2015 at 8:10 PM
Why are some items in green
Our app will show any free items in our database in green , however we also show values for these (not in green) for those that wish to count them. Rememb...
Sat, 10 Jan, 2015 at 4:53 PM
How do I choose between using my weekly or exercise allowance first
You can choose between either of these. The choice of what is used first and how they are earned was done during first time setup. To change this you si...
Fri, 16 Jan, 2015 at 7:07 AM