General

General FAQ's covering all our apps

How do I sync between multiple devices
Current our application does not support automatic multi device syncing. However the "Secure Data Backup" system if used carefully can be ...
Wed, 14 Jan, 2015 at 8:12 AM
Where is the community gone ?
In the latest update we have had to remove this feature due to GDPR regulations and our inability as a small entity to comply with them to keep the communit...
Wed, 9 May, 2018 at 3:44 PM
Pedometer - Number of steps to earn exercise
Each persons number of steps to earn exercise will be different. The number of steps required is based on your age, weight, height and also imp...
Mon, 27 Jun, 2016 at 6:59 PM
Do you support simply filling / no count plans
Our app does not natively support simply filling / no count plans due to complications in identifying the specific foods in the database. However you c...
Sun, 19 Jun, 2016 at 9:51 PM
How are my daily , weekly and exercise values used
Imagine everything as as three buckets. Your first bucket is daily allowance, this you empty first when you enter food into the diary and is refilled each d...
Tue, 6 Jan, 2015 at 7:57 PM
Does the app support multiple users
Current our application does not support multiple users, we plan on adding this feature in the future.
Wed, 31 Dec, 2014 at 9:31 AM
The App has just crashed on me
Please raise a new support ticket on this site to let us know with steps to reproduce so we can help and fix it.
Wed, 31 Dec, 2014 at 9:32 AM
The item / barcode I submitted is gone
All items (from mid-Jan 2013) that are submitted are manually verified. Any item that is incorrect or has insufficient information for other users to use...
Wed, 31 Dec, 2014 at 9:31 AM
How to calculate exercise intensity levels
Low, moderate and high levels of exercise intensity, as measured by heart rate, are defined as follows: Low (or Light) is about 40-54% MHR. Moderat...
Tue, 6 Jan, 2015 at 8:09 PM
What you need to do to achieve healthy choices check goals
What's a serving size? 1. Liquids/Water One 8oz glass or 237ml is one portion. 2. Milk and dairy One mile serving includes 1 cup...
Tue, 20 Sep, 2016 at 6:48 PM