Android FAQs

Android FAQs

My widgets have stopped working
We have just brought out a new version (version 6.7.6) , if you go to the more tab in the app and choose about you can check your version number. Ensure yo...
Sat, 14 Jul, 2018 at 11:22 AM
Android - How do I switch to the Premium Plan
Simply go to the more tab and choose the 'Select Plan' option.
Tue, 22 Aug, 2017 at 10:16 AM
Android - How do I move my data to a new phone/device
The easy way is use the new Cloud based backup service that is part of the premium subscription- however below is a guide on the tricky way to move data bet...
Sun, 21 Jan, 2018 at 8:20 AM
Android - How do I cancel my Premium Subscription
You can cancel your premium subscription at any time and it will expire at it's next billing cycle. The simplest way to get to the cancel page is cho...
Tue, 6 Jan, 2015 at 8:02 PM
Android - I can not scan on my device / the barcode scanner does not work
The application has a choice of scanners because Android devices are so diverse this is necessary and you may need to try them all to find the one that work...
Tue, 6 Jan, 2015 at 8:01 PM
Android - How do I scan?
The scanner is located on the Diary page by pressing a plus button and choosing 'Scan item' or by switching to the Database page and selecting the...
Tue, 6 Jan, 2015 at 8:03 PM
Android - My device can not scan
The application has a choice of scanners because Android devices are so diverse this is necessary and you may need to try them all to find the one that work...
Tue, 6 Jan, 2015 at 8:04 PM
Android - Fitness Syncing (Including Fitbit)
As of version 5.6.0 of the application has built in support for Pedometers. This can either be manual entry of steps, attach to Google Fit and retrieve s...
Sat, 12 Dec, 2015 at 4:16 PM
Android - I’m getting [Error -24] when I try installing
This error is caused by a bug in Android 4.4 when the app was installed in Android RunTime (ART). The error is caused by a latent com.fenlander.ultimateva...
Tue, 6 Jan, 2015 at 7:55 PM
Android - I have changed phones or reset my phone, how can I download again for free
If you have purchased from Amazon , NOOK or Slide.ME please contact their customer service departments for assistance if the app is not being offered as a f...
Tue, 6 Jan, 2015 at 7:58 PM