General

General FAQ's covering all our apps

What are your Premium Plans
Our Premium plan are our latest offerings for our Premium Subscription customers. For our new 2017 Carry Over Plan details please click here...
Tue, 2 Jan, 2018 at 10:53 AM
What is the Premium - 2017 Carry Over Plan
To use our latest Carry Over Plan you need to be running version 3.6.0 or newer on iPhone/iPad (released early December 2017) or version 6.6.0 or newer on A...
Tue, 17 Jul, 2018 at 6:58 PM
My Fitbit has stopped syncing / stop connecting
Important you MUST be running the latest version of the app. This is at least version 3.2.0 on iPhone/iPad and at least version 6.7.7 on Android - Released...
Mon, 16 Jul, 2018 at 6:01 PM
Some free foods on the carry over plan are showing values.
When following the Carry Over plan and searching the database any relevant free foods to your search will be displayed at the top of the search in green wit...
Mon, 1 Jan, 2018 at 12:41 PM
Premium Refund
Please read the following carefully to determine how to get a refund and if you are eligible: Upgraded via the iOS app: If you upgraded through the iO...
Thu, 11 Oct, 2018 at 2:48 PM
How do I switch plans ?
On iPhone & Android devices go to the 'More' tab (that is the last one in the app) and choose the option 'Select Plan' On iPad choo...
Wed, 4 Oct, 2017 at 4:37 PM
Where is the community gone ?
In the latest update we have had to remove this feature due to GDPR regulations and our inability as a small entity to comply with them to keep the communit...
Wed, 9 May, 2018 at 3:44 PM
Calculating Food Of Different Portions Sizes
The simple way is to alter the number of servings. Say for example the value returned is for 4oz and you want to eat 8oz. When you add to the diary say you ...
Tue, 12 Apr, 2016 at 5:02 PM
Pedometer - Number of steps to earn exercise
Each persons number of steps to earn exercise will be different. The number of steps required is based on your age, weight, height and also imp...
Mon, 27 Jun, 2016 at 6:59 PM
Do you support simply filling / no count plans
Our app does not natively support simply filling / no count plans due to complications in identifying the specific foods in the database. However you c...
Sun, 19 Jun, 2016 at 9:51 PM